On-Site Telecom Technician — Correctional Facility (Paid Training)

Courtesy Products, Inc.; Shreveport (LA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement

Life Insurance

AD&D Coverage

Disability Benefits

Job summary

TKC Holdings, Inc.'s ICS division is seeking an On-Site Technician to serve as the primary interface for facility system inquiries, tracking inmate issues, and ensuring timely responses.

The role repairs or replaces broken telephone sets, provides weekly status updates, and supports site security during visits. Applicants should have a high school diploma or GED, strong customer service, and 3+ years in a high-tech environment with hardware, software, and networking skills.

Qualifications

• High school diploma or GED, or equivalent related experience.
• Customer service experience.
• 3+ years in a high-tech environment with hardware, software, and networking skills.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Add and maintain PIN Number Investigations.
• Assist facility investigative personnel with reporting needs & tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements.
• Provide weekly update of phone system status, repairs made, open items.
• Repair or replace broken telephone sets.
• Assist technical support with system troubleshooting.
• Create trouble tickets and track repair/equipment requests.
• Research and respond to complaints in established timelines so that problems are resolved in a timely manner.

Skills

Customer service

High-tech experience

Education

High school diploma or GED

Tools

Networking

Computer hardware maintenance

Software management

Job description

TKC Holdings, Inc.'s ICS division is seeking an On-Site Technician to serve as the primary interface for facility system inquiries, tracking inmate issues, and ensuring timely responses.

The role repairs or replaces broken telephone sets, provides weekly status updates, and supports site security during visits. Applicants should have a high school diploma or GED, strong customer service, and 3+ years in a high-tech environment with hardware, software, and networking skills.