Corporate Front Desk & Guest Experience Specialist

RRD; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer discounts

Job summary

RRD in New York seeks a professional Receptionist to be the front-of-house ambassador, welcoming employees, clients and visitors, and managing phone, email and in-person inquiries with a polished, hospitality-first mindset.

The role covers front desk coverage, visitor check-in, badge issuance, conference room coordination, and providing administrative support for office operations, while handling confidential information with discretion.

Qualifications

• High school diploma or equivalent required.
• 1+ years of reception, office administration, or hospitality experience within a corporate environment; financial services experience preferred.
• Strong customer service, communication, and interpersonal skills, with a professional demeanor and hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining professionalism and composure.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to work independently and collaboratively with diverse stakeholders.

Responsibilities

• Maintain front desk coverage as the primary receptionist and first point of contact for employees, clients, and visitors.
• Manage visitor check-in, badge issuance, access procedures, inquiries, and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Coordinate conference suite reservations and meeting logistics, ensuring reception and meeting spaces remain client-ready at all times.
• Provide administrative support for operational needs and special projects.
• Troubleshoot routine workplace or equipment issues and escalate as appropriate, while adhering to company and client policies and using resources responsibly.

Skills

Strong customer service

Excellent communication

Professional demeanor

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD in New York seeks a professional Receptionist to be the front-of-house ambassador, welcoming employees, clients and visitors, and managing phone, email and in-person inquiries with a polished, hospitality-first mindset.

The role covers front desk coverage, visitor check-in, badge issuance, conference room coordination, and providing administrative support for office operations, while handling confidential information with discretion.