Senior Front Desk & Client Experience Lead

RRD; Chicago (IL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD in Chicago is seeking a Senior Receptionist to manage the front desk, greet visitors, answer calls, and provide professional office support. You will be the first point of contact, ensuring a warm welcome and efficient handling of inquiries while maintaining logs and schedules.

The role requires a high school diploma, at least 3 years’ reception or administrative experience in a corporate or legal setting, and strong MS Office skills.

Qualifications

• High school diploma or equivalent required; higher education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors efficiently
• Proven customer service skills to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
• MS Office proficiency (Word, Excel, Outlook), messaging systems, and job workflow tools
• Familiar with general office procedures to meet and maintain client satisfaction
• Ability to work in a fast-paced, team environment, both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and confidential documents and information
• Ability to make independent decisions conforming to business needs and policy
• Ability to troubleshoot complex tasks and know when to escalate
• Excellent verbal and written communication, professional telephone and email etiquette
• Must be self-motivated with a positive can-do attitude
• Must be able to interact effectively with multi-functional and diverse backgrounds

Responsibilities

• Perform work in reception according to established procedures
• Answer and transfer incoming calls on a multi-line system in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Troubleshoot basic office equipment problems

Skills

Customer service

Excellent communication

Teamwork

Professional telephone etiquette

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Email/messaging systems

Job description

RRD in Chicago is seeking a Senior Receptionist to manage the front desk, greet visitors, answer calls, and provide professional office support. You will be the first point of contact, ensuring a warm welcome and efficient handling of inquiries while maintaining logs and schedules.

The role requires a high school diploma, at least 3 years’ reception or administrative experience in a corporate or legal setting, and strong MS Office skills.