Controls Engineer: Night-Shift Customer Tech Support

Dematic; Grand Rapids (MI); On-site; USD 53,000 - 113,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. in Grand Rapids, MI is seeking a Controls Engineer Technical Support - Night Shift to work directly with customers, navigating and resolving complex technical issues with precision.

You will support semi-complex systems, troubleshoot hardware and software, and travel 20–30% to client sites, including possible overtime, to ensure flawless performance of our material handling solutions. Join a team that values hands-on problem solving, continuous improvement, and exceptional customer

Qualifications

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year's experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

Skills

Customer service mindset

Troubleshooting

Communication skills

Independent and collaborative work

Electrical troubleshooting

Education

Bachelor's degree or equivalent experience

Tools

Allen Bradley PLC

Schneider PLC

Job description

Dematic Corp. in Grand Rapids, MI is seeking a Controls Engineer Technical Support - Night Shift to work directly with customers, navigating and resolving complex technical issues with precision.

You will support semi-complex systems, troubleshoot hardware and software, and travel 20–30% to client sites, including possible overtime, to ensure flawless performance of our material handling solutions. Join a team that values hands-on problem solving, continuous improvement, and exceptional customer