Contracts Renewal & Retention Specialist

Lectra; Smyrna (GA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A prominent technology firm is seeking a Customer Service Development Associate to enhance contract retention and customer satisfaction. The role involves designing winback strategies for inactive clients and conducting regular customer visits. Candidates must have a Bachelor's degree and 5+ years of experience in a related field. This hybrid position includes up to 50% travel, ideal for those with strong technical aptitude and customer service skills.

Qualifications

• Strong technical competence in electrical and mechanical disciplines.
• 5+ years of experience in customer service or related field.
• Excellent verbal and written skills.

Responsibilities

• Design strategies to win back inactive customers.
• Conduct regular visits to build customer relationships.
• Analyze customer data to formulate retention strategies.

Skills

Strong technical aptitude

Customer-facing skills

Interpersonal communication

Problem-solving

Salesforce.com experience

Education

Bachelor’s Degree in Management or related field

Tools

Microsoft Office

Lectra CAD/CAM products

Job description

A prominent technology firm is seeking a Customer Service Development Associate to enhance contract retention and customer satisfaction. The role involves designing winback strategies for inactive clients and conducting regular customer visits. Candidates must have a Bachelor's degree and 5+ years of experience in a related field. This hybrid position includes up to 50% travel, ideal for those with strong technical aptitude and customer service skills.