Customer Renewal & Retention Growth Specialist

IGEL Technology; United States; On-site; USD 48,000 - 70,000; Full time

Job summary

A leading software company is seeking a proactive Customer Retention & Renewals Specialist to manage a portfolio of customers in Miami, FL. The role emphasizes driving customer satisfaction and upselling opportunities. Ideal candidates will have over 5 years of experience in a customer-facing role with strong analytical and communication skills. This is a full-time position with a salary range of $48,000 – $70,000.

Qualifications

• 5+ years of experience in a customer-facing role, preferably in a B2B software company.
• Proven track record of managing account portfolios and achieving retention.
• Strong negotiation skills and experience managing the renewal process.

Responsibilities

• Own and manage the end-to-end customer lifecycle post-sales.
• Identify growth opportunities and collaborate with sales for upselling.
• Conduct onboarding calls and regular business reviews to ensure engagement.

Skills

Customer renewals

Account management

Customer success

Communication

Analytical skills

Tools

Microsoft Dynamics

Job description

A leading software company is seeking a proactive Customer Retention & Renewals Specialist to manage a portfolio of customers in Miami, FL. The role emphasizes driving customer satisfaction and upselling opportunities. Ideal candidates will have over 5 years of experience in a customer-facing role with strong analytical and communication skills. This is a full-time position with a salary range of $48,000 – $70,000.