Contract Support & Operations Specialist

CBRE; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

CBRE is seeking a Contract Support Associate to deliver exceptional customer service and administrative support within a large business unit, facility, or account. This role is part of the Contract Quality Management function and ensures contractual services are delivered to meet requirements.

You will coordinate vendor onboarding, review invoices, assist with billing and cost tracking, and support monthly contract reviews while promoting health and safety practices across sites.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Comprehensive understanding of processes, procedures, systems and concepts within own function.
• Ability to evaluate and communicate complex content concisely.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.
• Advanced math skills (percentages, discounts, markups).

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery and follow-up.
• Understand contract scope and ensure work is carried out as contracted.
• Champion financial and operational systems; identify cost-saving opportunities.
• Coordinate onboarding of vendors for reactive and planned work; manage paperwork.
• Review invoices; code cost centers; process quotations and purchase orders; liaise with site teams and head office.
• Review and approve billing invoices and projects per contracts; ensure core outputs are delivered.
• Respond to inquiries on financial reports (Accounts Receivable, Payable, POs).
• Provide monthly reporting support on Contract and Business Unit reviews.
• Support Health & Safety requirements and maintain QHSE documentation.
• Gather/analyze data to identify problems and recommend improvements.
• Impact team and related functions; suggest process improvements.

Job description

CBRE is seeking a Contract Support Associate to deliver exceptional customer service and administrative support within a large business unit, facility, or account. This role is part of the Contract Quality Management function and ensures contractual services are delivered to meet requirements.

You will coordinate vendor onboarding, review invoices, assist with billing and cost tracking, and support monthly contract reviews while promoting health and safety practices across sites.