Contract & Supply Customer Service Specialist

CDS Office Technologies; Springfield (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

CDS Office Technologies is seeking a Customer Service Representative in Springfield, IL to answer calls, enter orders, and resolve customer issues. This role supports the Contract and Supply team and emphasizes teamwork and efficient, accurate service.

The position offers a competitive starting wage and benefits, with a focus on positive customer interactions, professional communication, and adherence to company procedures. Local candidates able to work from the Springfield office are preferred.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Answer incoming calls and emails in an efficient manner
• Identify customer questions, concerns, and overall needs
• Provide accurate answers and solutions to customer quickly
• Address customer complaints in a compassionate and patient manner
• Redirect customers to appropriate teams and/or departments as needed
• Identify potential leads and forward to sales reps
• Check voicemail inboxes, return calls in a timely manner
• Develop professional relationships with ongoing customers through excellent customer service
• Follow up with callers on complaint and/or question resolution status
• Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
• Follow company communication procedures, policies, and guidelines at all times
• Perform each duty above with our customers' satisfaction as your number one priority

Skills

Communication

Time management

Organizational skills

Problem solving

Microsoft Office

Interpersonal skills

Confidentiality

Education

HS Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

CDS Office Technologies is seeking a Customer Service Representative in Springfield, IL to answer calls, enter orders, and resolve customer issues. This role supports the Contract and Supply team and emphasizes teamwork and efficient, accurate service.

The position offers a competitive starting wage and benefits, with a focus on positive customer interactions, professional communication, and adherence to company procedures. Local candidates able to work from the Springfield office are preferred.