Customer Service Specialist

Corporate Resources of Illinois; Brookfield (WI); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) Matching Plan

Paid Maternity Leave

PTO

Job summary

Join a forward-thinking manufacturing company as a Customer Service Specialist, where your passion for precision and technology will shine. In this full-time role, you will provide essential support to customers, manage order processing, and resolve inquiries with professionalism. This innovative firm is dedicated to pushing boundaries and offers a competitive salary along with comprehensive benefits, including medical, vision, dental, and a 401(k) matching plan. If you are ready to contribute to a culture that values both clients and employees, this is the opportunity for you.

Qualifications

• At least 1 year of customer service experience required.
• Mechanical/technical aptitude is necessary, even from hobbies.

Responsibilities

• Provide daily customer support via calls regarding purchase orders and inquiries.
• Manage order entry and fulfillment with attention to detail.

Skills

Customer Service Experience

Data Entry Skills

Order Processing

Communication Skills

Mechanical Aptitude

Tools

Microsoft Office Suite

Job description

4 days ago Be among the first 25 applicants

Corporate Resources of Illinois provided pay range

This range is provided by Corporate Resources of Illinois. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,000.00/yr - $58,000.00/yr

Corporate Resources, on behalf of our client located in Brookfield, WI, is hiring a full-time, permanent Customer Service Specialist.

We are seeking someone with a passion for precision, driven by technology, and fueled by the challenge. We are a manufacturing company at the forefront of innovation, dedicated to pushing the boundaries of what’s possible. If you're ready to turn ideas into reality and shape the future of manufacturing, come be a part of our journey.

Due to a promotion, we are looking for a team-oriented Customer Service Specialist to join our team! Our company is committed to both our clients and employees. This culture allows us to provide the best service and value to our customers and staff alike.

The Customer Service Specialist will be responsible for providing daily customer support via calls regarding purchase orders, price quotations, and email inquiries. The candidate must have strong data entry, order processing, and communication skills.

Customer Service Specialist Responsibilities:

• Serve as the frontline support for customer inquiries via phone, email, and other channels. Address concerns promptly and professionally, aiming to exceed expectations.
• Manage order entry, tracking, and fulfillment with attention to detail. Coordinate with internal departments to ensure timely delivery and accuracy.
• Investigate and resolve customer complaints or technical issues efficiently. Troubleshoot product-related problems and escalate as needed.
• Build strong customer relationships by understanding their needs and preferences. Proactively seek opportunities to add value and improve the customer experience.
• Maintain accurate records of interactions, transactions, and feedback.
• Develop a thorough understanding of our products, processes, and industry trends to better assist and recommend solutions to customers.

Customer Service Specialist Requirements:

• At least 1 year of customer service experience
• Mechanical/technical aptitude, even from hobbies, is required
• Proficiency with Microsoft Office Suite
• Excellent interpersonal and communication skills

This is a full-time position offering a competitive salary and comprehensive benefits, including PTO, medical, vision, dental, and a 401(k) matching plan.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job functions: Customer Service, Administrative, General Business
• Industries: Appliances, Electrical & Electronics Manufacturing, Industrial Machinery

Referrals can double your chances of interviewing at Corporate Resources of Illinois.

Inferred Benefits:

Medical insurance, Vision insurance, 401(k), Paid maternity leave

Get notified about new Customer Service Specialist jobs in Brookfield, WI.