Customer Service Representative

I Supply Company; Fairborn (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

I Supply Company is hiring a CSR to deliver quality customer service to our food systems clients. The role emphasizes obtaining and processing orders, handling inquiries, and maintaining accurate records in systems applications.

The Systems Division requires strong communication, reliable data entry, and the ability to work well with others in a team-focused environment in Ohio.

Qualifications

• Customer relations and communications skills required.
• Ability to develop extensive product knowledge.
• Good data entry and computer experience expected.

Responsibilities

• Obtain orders from Systems accounts via phone, fax or online.
• Process key orders received by telephone or fax; verify on-line orders.
• Respond to routine customer inquiries and issues.
• Utilize IBM ISeries Database and Microsoft Office products.
• Perform clerical duties such as filing, copying, mailing.
• Set up and maintain SDS files.
• Perform other duties as assigned.

Skills

Customer service

Communication

Verbal skills

Listening skills

Organization

Product knowledge

Education

High School Diploma or GED

Tools

IBM ISeries Database

Microsoft Office

Excel

Job description

I Supply Company is hiring a CSR to deliver quality customer service to our food systems clients. This candidate will be a self-starter and have a philosophy of delivering quality customer service to our clients.

Systems Division

• Obtain orders from Systems accounts (phone calls, faxes and on-line ordering).
• Key orders received by telephone or fax. Proof on-line orders
• Respond to routine customer inquiries and issues.
• Utilize IBM ISeries Database and Microsoft Office Products
• Perform clerical duties such as filing, copying, mailing, etc.
• Set up and maintain SDS files.
• Perform other duties as assigned

Experience and Qualifications:

• High School Diploma or GED required.
• Telephone sales or customer service experience preferred.
• Excellent customer relations and communications skills required.
• Must have the ability to develop extensive product knowledge.
• Computer experience required. Excel experience strongly preferred.
• Experience with a moderate level of data entry.
• Must be able to follow instructions.
• Must be willing to ask for assistance when appropriate.
• Strong verbal and listening skills required.
• Strong organization skills required.
• Ability to work closely with others is required.

Physical Requirements:

• Must be able to move about the office as needed.
• Some bending and reaching to process documents required.

I Supply Company is an EEO Employer M/V/F/D