Customer Experience & Support Specialist

Celta Industries, Inc.; Granite City (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

Celta Industries, Inc. in Granite City, IL is seeking a dedicated Customer Service Representative to be the first point of contact for our customers. You will address inquiries, process orders, handle returns, and provide accurate information while delivering a positive customer experience.

This full-time, in-person role is based at 1301 W First St., Granite City, IL. The ideal candidate has strong communication skills, a customer-service mindset, and the ability to multitask in a fast-paced

Qualifications

• Strong communication skills and a passion for helping customers.
• Prior customer service experience preferred but not required.
• Proficiency with common office software and CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order processing, returns, and exchanges.
• Handle cash transactions accurately and efficiently.
• Maintain detailed records of customer interactions using computerized systems.
• Conduct outbound calls to follow up on customer inquiries or feedback.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Identify opportunities for upselling or cross-selling products based on customer needs.

Skills

Customer inquiries handling

Order processing

Returns processing

Cash handling

Record keeping

Outbound follow-ups

Team collaboration

Upselling opportunities

Tools

Computer systems

Job description

Celta Industries, Inc. in Granite City, IL is seeking a dedicated Customer Service Representative to be the first point of contact for our customers. You will address inquiries, process orders, handle returns, and provide accurate information while delivering a positive customer experience.

This full-time, in-person role is based at 1301 W First St., Granite City, IL. The ideal candidate has strong communication skills, a customer-service mindset, and the ability to multitask in a fast-paced