Customer Service Representative

Swoon; United States; On-site; USD 20,664 - 24,796; Full time

Job summary

A reputable staffing agency is seeking Customer Service Representatives for multiple openings in Peoria, IL. This role requires strong communication skills and the ability to work flexible schedules, including nights. The ideal candidates have a HS diploma and at least 1-2 years of customer service experience. Join us to help resolve customer inquiries and handle billing complaints in a dynamic call center environment.

Qualifications

• 1-2 years of customer service experience required.
• Ability to work rotating shifts including nights.
• Excellent verbal and written communication skills.

Responsibilities

• Resolve customer service or billing complaints.
• Contact customers to respond to inquiries.
• Keep records of customer interactions and transactions.

Skills

Verbal communication

Attention to detail

Customer service

Teamwork

Multitasking

Bilingual skills

Education

HS diploma/GED

Tools

Microsoft Office 365

Microsoft Teams

Job description

12 month contract for a CSR role with a leading client in Peoria, IL area. APPLY NOW!

Title: Customer Service Representative – multiple openings (one day, one night)

Location: Peoria, IL

Type: Contract (12 months, possibility to extend)

Screenings: No tech, full panel drug and background once hired

Must Haves

• Flexible with one of the below shifts: 7am-7pm 4 or 3 days a week OR 7pm-7am 4 or 3 days a week
• Years of experience: 1-2 years
• Degree requirement: HS diploma/GED min
• Computer skills: Browsing and interface control, typing skills
• Previous experience with computer applications such as Microsoft Office 365, Microsoft Teams and basic language platforms

Schedule: Rotating 15‑week schedule. Over the year, average 38‑39 hours per week. 4 or 3 days of 12‑hour shifts per week. Full‑time with possible overtime or shift coverage. Weekend work included. Holidays work if falls during schedule.

Disqualifiers/Red Flags/Overqualifications

• Cannot work night shift schedule
• Looking for remote work
• Unable to attend onsite interview

Soft Skills

• Teamwork and positive attitude (required)
• Verbal communication, attention to detail, customer service, interpersonal skills
• Ability to work independently and manage time
• Accurate documentation and record keeping
• Multitasking in speaking and typing
• Bilingual or multilingual skills are a plus but not required

Summary

The main function of a call center/customer service specialist is to interact with customers to provide information regarding products and services, and to handle and resolve complaints. Responsibilities include determining client issues, offering solutions or follow‑up, handling inbound/outbound calls.

Job Responsibilities

• Resolve customer service or billing complaints (e.g., exchanging merchandise, refunding money, adjusting bills)
• Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken

Skills

• Verbal and written communication, attention to detail, customer service, interpersonal skills
• Ability to work independently and manage time
• Accurate documentation and record keepingPrevious experience with computer applications such as Microsoft Word and PowerPoint

Optional benefits: [list if provided]