Customer Experience Specialist — Order & Support

Springfield Plastics Inc; Springfield (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A manufacturing company in Springfield is seeking a Customer Service Representative to act as a liaison, provide product information, and resolve customer issues efficiently. The ideal candidate should have a high school diploma, excellent communication skills, and be proficient in Microsoft Excel and Outlook. Responsibilities include handling customer inquiries through various channels, taking orders, and ensuring high levels of customer satisfaction. This role demands multitasking and attention to detail in a fast-paced environment.

Qualifications

• Highly proficient in Microsoft Excel and Outlook.
• Experience in Microsoft Dynamics or other CRM systems preferred.
• 10-Key experience preferred.

Responsibilities

• Communicate through email, phone, and in person.
• Ensure excellent service standards.
• Respond efficiently to inquiries.

Skills

Communication skills

Detail oriented

Motivation to learn new things

Multi-tasking

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Dynamics

Job description

A manufacturing company in Springfield is seeking a Customer Service Representative to act as a liaison, provide product information, and resolve customer issues efficiently. The ideal candidate should have a high school diploma, excellent communication skills, and be proficient in Microsoft Excel and Outlook. Responsibilities include handling customer inquiries through various channels, taking orders, and ensuring high levels of customer satisfaction. This role demands multitasking and attention to detail in a fast-paced environment.