Contract Customer Service Rep – AR & Admin Support

UniFirst; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-the-job training

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will be the liaison between customers and the company, handling inquiries by phone or email and supporting the Sales team.

The role includes AR duties, credits and exchanges, and data entry. On-the-job training is provided, with a strong emphasis on customer-focused service and collaboration.

Qualifications

• 2 years of Customer Service experience in an administrative setting preferred.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.

Responsibilities

• Answer questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving conflicts through escalation process.
• Support UniFirst's Sales Department with administrative tasks.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Telephone etiquette

Email etiquette

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will be the liaison between customers and the company, handling inquiries by phone or email and supporting the Sales team.

The role includes AR duties, credits and exchanges, and data entry. On-the-job training is provided, with a strong emphasis on customer-focused service and collaboration.