Contract Customer Service Rep: Training, Growth & Impact

UniFirst; Chattanooga (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

30% Employee Discount

Tuition Reimbursement

Profit Sharing

Life Insurance

Paid Time Off

Direct Payroll Deposit

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team on an 18-month contract to cover a leave of absence. You will be a key link between customers and the company, helping with accounts, inquiries, and service requests.

This role involves answering questions by phone or email, handling accounts receivable tasks, and supporting the Sales Department. On-the-job training is provided as part of our commitment to continuous learning.

Qualifications

• Two years of customer service experience in an administrative setting preferred.
• Accounts receivable experience is encouraged.
• High School diploma or GED equivalent recommended.
• Verbal & written communication skills with professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient with Microsoft Office (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (addition, subtraction, multiplication, division).

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Communication

Data entry

Time management

Team player

Problem solving

Basic math

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team on an 18-month contract to cover a leave of absence. You will be a key link between customers and the company, helping with accounts, inquiries, and service requests.

This role involves answering questions by phone or email, handling accounts receivable tasks, and supporting the Sales Department. On-the-job training is provided as part of our commitment to continuous learning.