Contract Customer Service Rep — On-the-Job Training & Growth

UniFirst; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Profit Sharing

Employee Referral Bonuses

Direct Payroll Deposit

Employee Assistance Program

Job summary

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. The role involves serving as the liaison between customers and UniFirst, handling inquiries by phone or email, and supporting the Sales Department.

You will perform AR tasks, process credits and exchanges, and participate in the escalation process as needed. A friendly, detail-oriented professional with basic math and MS Office skills is ideal.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Telephone & Email Support

Accounts Receivable

Data Entry

Office Software

Education

High School Diploma

Tools

Microsoft Office

Outlook

Excel

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. The role involves serving as the liaison between customers and UniFirst, handling inquiries by phone or email, and supporting the Sales Department.

You will perform AR tasks, process credits and exchanges, and participate in the escalation process as needed. A friendly, detail-oriented professional with basic math and MS Office skills is ideal.