Contract Customer Service Specialist (18 Months) — Training Included

UniFirst; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

30% Employee Discount

Profit Sharing

Tuition Reimbursement

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Employee Referral Bonuses

RRSP

Job summary

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. You will be the liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

This role offers on-the-job training, a 5-day work week with Saturdays and Sundays off, and a benefits package including health insurance, paid time off, and employee discounts.

Qualifications

• What we’re looking for: 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Verbal & written communication

Time management

Team player

Problem solving

Basic math

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. You will be the liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

This role offers on-the-job training, a 5-day work week with Saturdays and Sundays off, and a benefits package including health insurance, paid time off, and employee discounts.