Contract CSR with AR Support (18 Months)

UniFirst; San Antonio (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Health Insurance

Paid Time Off

Employee Discount

Tuition Reimbursement

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team for an 18-month contract. You will act as a liaison between customers and the company, handling inquiries by phone or email while supporting UniFirst’s Sales and Administration teams.

You will perform AR tasks, manage credits and exchanges, and ensure accurate data entry with attention to detail. The role requires strong communication, teamwork, and the ability to lift up to 25 pounds as needed.

Qualifications

• 2 years of customer service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Verbal & written communication

Time management

Team player

Problem solver

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word)

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team for an 18-month contract. You will act as a liaison between customers and the company, handling inquiries by phone or email while supporting UniFirst’s Sales and Administration teams.

You will perform AR tasks, manage credits and exchanges, and ensure accurate data entry with attention to detail. The role requires strong communication, teamwork, and the ability to lift up to 25 pounds as needed.