18-Month Contract CSR: AR & Customer Support

UniFirst; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-the-job training

Profit Sharing

Health Insurance

Employee Discount

Tuition Reimbursement

PTO

Direct Payroll Deposit

EAP (Employee Assistance Program)

Life Insurance

RRSP

Employee Referral Bonuses

Job summary

UniFirst is hiring a Customer Service Representative for an 18-month contract to serve as a liaison between customers and the company. The role includes assisting customers via phone or email and supporting the Sales Department with administrative tasks.

We emphasize on-the-job training and a comprehensive benefits package, with a 5-day work week and weekends off. Ideal candidates have 2 years of customer service experience and strong Microsoft Office skills.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Must be proficient in Microsoft Office (Outlook, Excel, Word) and TEAMS.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner with UniFirst’s Sales Department and provide administrative support.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Microsoft Office

Communication

Time management

Team player

Problem solving

Data entry

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst is hiring a Customer Service Representative for an 18-month contract to serve as a liaison between customers and the company. The role includes assisting customers via phone or email and supporting the Sales Department with administrative tasks.

We emphasize on-the-job training and a comprehensive benefits package, with a 5-day work week and weekends off. Ideal candidates have 2 years of customer service experience and strong Microsoft Office skills.