18-Month Contract CSR: Training & Growth Ahead

UniFirst; Seattle (WA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount 30%

Employee Referral Bonuses

Direct Payroll Deposit

Life Insurance

Profit Sharing

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team on an 18-month contract to cover a leave of absence. You will be a key liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department.

The role offers on-the-job training, a 5-day work week with weekends off, and opportunities to develop in a growing company that serves hundreds of business locations. Strong communication and basic math skills are important.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirstâs escalation process.
• Partner and provide administrative support to UniFirstâs Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team on an 18-month contract to cover a leave of absence. You will be a key liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department.

The role offers on-the-job training, a 5-day work week with weekends off, and opportunities to develop in a growing company that serves hundreds of business locations. Strong communication and basic math skills are important.