Contact Center Representative (S)

Bishop & Company, Inc.; Honolulu (HI); Remote; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

Bishop & Company is recruiting for a remote Contact Center Representative to support a large-scale claims administration project related to the Maui wildfires. This full-time temporary role is remote for Hawaii residents, with potential transition to part-time as the project evolves.

Scheduling is roughly 8:30 AM-5:00 PM or 9:00 AM-5:00 PM HST. You will serve as the primary contact for claimants, law firms, and other stakeholders via phone, email, and chat; enter claimant data; follow scripts;

Qualifikationen

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience preferred.
• Contact center, call center, legal services, insurance, or claims-related experience is a plus.
• Fluency in Hawaiian is helpful.
• Strong verbal and written communication skills.
• Excellent attention to detail and data entry accuracy.
• Comfortable learning new software and troubleshooting basic technical issues.
• Proficient with Microsoft Outlook and general computer applications.
• Ability to work independently in a remote environment.
• Professional, compassionate, and customer-focused approach.

Aufgaben

• Serve as the primary point of contact for claimants, law firms, and other stakeholders via phone, email, and chat.
• Enter and update claimant information within a secure client portal.
• Follow established scripts, procedures, and workflows.
• Assist claimants with account updates, documentation requirements, payment selections, and general claim-related questions.
• Monitor and respond to emails and voicemails.
• Document all interactions accurately and thoroughly.
• Perform data entry, record review, and information verification.
• Escalate complex or sensitive issues according to established procedures.
• Meet established productivity, quality, and accuracy standards.
• Learn and navigate proprietary systems and applications.

Kenntnisse

Customer service

Data entry

Communication

Microsoft Outlook

Remote work

Attention to detail

Technical troubleshooting

Independent work

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

VPN

Jobbeschreibung

Remote Contact Center Representative - Pay: $20.00/hour - Location: Remote (Hawaii Residents Only) - Employment Type: Full-Time Temporary, Transitioning to Part-Time - Recruiter: Bishop & Company

About the Opportunity

Bishop & Company is recruiting for a remote Contact Center Representative to support a large-scale claims administration project related to the Maui wildfires. This position offers an opportunity to make a meaningful impact while assisting individuals navigating the claims process. Candidates must demonstrate compassion, cultural sensitivity, professionalism, and a strong understanding of Hawaii's communities. The ideal candidate is dependable, tech-savy, and comfortable learning new software and processes in a fast-paced, remote environment. Schedule: Full-time for approximately the first 2-3 months. May transition to part-time based on project needs. Business hours expected to be approximately 8:30 AM-5:00 PM or 9:00 AM-5:00 PM HST.

What You'll Do

• Serve as the primary point of contact for claimants, law firms, and other stakeholders via phone, email, and chat.
• Enter and update claimant information within a secure client portal.
• Follow established scripts, procedures, and workflows.
• Assist claimants with account updates, documentation requirements, payment selections, and general claim-related questions.
• Monitor and respond to emails and voicemails.
• Document all interactions accurately and thoroughly.
• Perform data entry, record review, and information verification.
• Escalate complex or sensitive issues according to established procedures.
• Meet established productivity, quality, and accuracy standards.
• Learn and navigate proprietary systems and applications.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience preferred.
• Contact center, call center, legal services, insurance, or claims-related experience is a plus.
• Fluency in Hawaiian is helpful.
• Strong verbal and written communication skills.
• Excellent attention to detail and data entry accuracy.
• Comfortable learning new software and troubleshooting basic technical issues.
• Proficient with Microsoft Outlook and general computer applications.
• Ability to work independently in a remote environment.
• Professional, compassionate, and customer-focused approach.

Remote Work Requirements

• Candidates must provide their own: Reliable high-speed internet connection, Computer capable of supporting remote work software, Dual monitors required.
• Candidate must have a webcam for virtual calls.
• Candidate must have a headset for phone support.
• Private, secure workspace to protect confidential information.
• Training and technical support will be provided. Employees will utilize VPN access, Zoom, Outlook, and proprietary software systems.

About Bishop & Company

Bishop & Company has been providing recruiting and placement services throughout Hawaii since 1994. We connect talented professionals with top employers statewide. There is never a fee to candidates for our services. Phone: [phone]. Website: www.bishopco.net. No relocation assistance available. Hawaii residents only. Qualified candidates must be available to interview promptly. Bishop & Company is an Equal Opportunity Employer, including disability and veteran status.