Client Service Representative

Bishop & Company, Inc.; Waipahu (HI); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Health insurance

401k plan

Job summary

Bishop & Company, Inc. is seeking a Client Service Representative for a health service organization in Aiea, HI. In this role, you will promote positive relationships through professional responses to inquiries and requests while troubleshooting issues as they arise.

This full-time position offers a competitive pay of $19.50/hr with benefits including paid holidays, vacation, health insurance, and a 401k plan. Candidates should possess an associate degree or equivalent customer service experience.

Qualifications

• Two years of experience in customer service or equivalent public contact experience.
• Proficient in Microsoft Office or similar software.
• Associate degree preferred.

Responsibilities

• Resolves inquiries and requests via various communication methods.
• Enters orders into the system and maintains department user interface.
• Works collaboratively with all departments regarding service requests.

Skills

Customer service

Proficiency in Microsoft Office

Patient care experience

Education

Associate degree from an accredited college or university

High School diploma plus two years customer service experience

Job description

Bishop & Company is seeking candidates for a Client Service Representative opportunity with a health service organization in Aiea, HI.

Client Service Representative

Summary

Promotes positive company relationships through prompt, accurate, and courteous resolutions of all telephone and other inquiries. Identifies pre-analytical as well as post-analytical problems that may adversely affect performance and/or results, and notifies the appropriate department supervisor/manager and/or client. Performs clerical activities and responds to requests for services. Discusses and recommends to management any activities affecting department.

Position Details

• Responds to and resolves inquiries and requests via telephone, email, fax, in writing or in person.
• Receives requests for services and dispatches as needed.
• Reviews, reads off results, prints and distributes reports.
• Works with all departments regarding additions and cancellations.
• Researches problems/concerns and relays information as appropriate.
• Troubleshoots and or coordinates resolutions as applicable.
• Notifies Marketing and/or department management teams of system problems when indicated.
• Enters orders received into System.
• Maintains and monitors the department user interface (UI) as assigned.

Requirements

• Associate degree from an accredited college or university (High School diploma plus two (2) years customer service or work with public experience may substitute for an Associate degree).
• Proficient in Microsoft Office or similar software.
• Two (2) years patient care, customer service or equivalent public contact experience.

Additional Information

• Temporary, Full-Time, On-site, through 12/31/2026
• Hours: Must primarily be available for five 8-hour shifts Monday through Friday from 7:00 am – 6:00 pm, including rotating Saturdays and holidays. Initial training will occur Monday through Friday.
• Location: Aiea, HI
• Pay: $19.50/hr.
• Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify.

Equal Opportunity Employer – Disability and Veteran