Remote Call Center Agent - State Government (Temp)

Bishop & Co.; Honolulu (HI); Hybrid; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Parking: provided

Health insurance

Zusammenfassung

Bishop & Company is seeking Call Center Agents to support the Department of Commerce and Consumer Affairs (DCCA) group in Hawaii. You will assist callers seeking information, answer questions, resolve concerns, and ensure professional, caring interactions.

This is a temporary-hire role with remote work flexibility and in-office onboarding during orientation. Responsibilities include handling calls, researching issues, logging inquiries, and ensuring privacy.

Qualifikationen

• High School Diploma or equivalent required.
• Prior call center or customer service experience strongly desired.
• Excellent verbal communication and listening skills.
• Ability to multitask, research, and resolve issues efficiently.
• Strong organizational skills and commitment to confidentiality.
• Proficiency with computers, databases, and office software.

Aufgaben

• Handle inbound and outbound calls, providing clear and accurate information.
• Listen attentively to customer needs and resolve concerns with empathy and efficiency.
• Record all inquiries in the internal database while managing private information with confidentiality.
• Research and respond to issues using both internal and external resources.
• Provide time-sensitive responses, ensure proper referrals, and commit to first-call resolution.
• De-escalate challenging calls with professionalism and courtesy.
• Meet and maintain KPIs including call quality, timeliness, and adherence to policies.

Kenntnisse

Verbal communication

Multitasking/research

Privacy/confidentiality

Computer literacy

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Bishop & Company is seeking Call Center Agents to support the Department of Commerce and Consumer Affairs (DCCA) group in Hawaii. You will assist callers seeking information, answer questions, resolve concerns, and ensure professional, caring interactions.

This is a temporary-hire role with remote work flexibility and in-office onboarding during orientation. Responsibilities include handling calls, researching issues, logging inquiries, and ensuring privacy.