Remote Claims Support Specialist – Hawaii (Temporary)

Bishop & Co.; Honolulu (HI); Remoto; USD 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

Bishop & Company is recruiting for a remote Contact Center Representative to support a large-scale claims administration project related to the Maui wildfires. This full-time temporary role is remote for Hawaii residents, with potential transition to part-time as the project evolves.

Scheduling is roughly 8:30 AM-5:00 PM or 9:00 AM-5:00 PM HST. You will serve as the primary contact for claimants, law firms, and other stakeholders via phone, email, and chat; enter claimant data; follow scripts;

Competenze

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience preferred.
• Contact center, call center, legal services, insurance, or claims-related experience is a plus.
• Fluency in Hawaiian is helpful.
• Strong verbal and written communication skills.
• Excellent attention to detail and data entry accuracy.
• Comfortable learning new software and troubleshooting basic technical issues.
• Proficient with Microsoft Outlook and general computer applications.
• Ability to work independently in a remote environment.
• Professional, compassionate, and customer-focused approach.

Mansioni

• Serve as the primary point of contact for claimants, law firms, and other stakeholders via phone, email, and chat.
• Enter and update claimant information within a secure client portal.
• Follow established scripts, procedures, and workflows.
• Assist claimants with account updates, documentation requirements, payment selections, and general claim-related questions.
• Monitor and respond to emails and voicemails.
• Document all interactions accurately and thoroughly.
• Perform data entry, record review, and information verification.
• Escalate complex or sensitive issues according to established procedures.
• Meet established productivity, quality, and accuracy standards.
• Learn and navigate proprietary systems and applications.

Conoscenze

Customer service

Data entry

Communication

Microsoft Outlook

Remote work

Attention to detail

Technical troubleshooting

Independent work

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

VPN

Descrizione del lavoro

Bishop & Company is recruiting for a remote Contact Center Representative to support a large-scale claims administration project related to the Maui wildfires. This full-time temporary role is remote for Hawaii residents, with potential transition to part-time as the project evolves.

Scheduling is roughly 8:30 AM-5:00 PM or 9:00 AM-5:00 PM HST. You will serve as the primary contact for claimants, law firms, and other stakeholders via phone, email, and chat; enter claimant data; follow scripts;