Call Center Agent - Remote Opportunity in Honolulu, HI

Staffing Solutions of Hawaii; Honolulu (HI); Hybrid; USD 23.000 - 28.000; Vollzeit

Zusammenfassung

Staffing Solutions of Hawaii is seeking a Call Center Agent to join a growing and dynamic team in Honolulu, with remote work possible after four weeks of training.

You will answer high‑volume inbound and outbound calls, document interactions, and meet performance metrics. Requirements include 1 year of customer service experience, 1 year in a call center, and a High School Diploma; typing 60 wpm and a Monday–Friday 7:30am–4:30pm schedule.

Qualifikationen

• 1 year of customer service experience is required.
• 1 year of experience in a high-volume call center environment is preferred.
• Typing speed of at least 60 words per minute with accuracy.
• Strong ability to multitask and manage time effectively.
• Ability to work independently in a remote environment.
• Strong attention to detail in documentation and data entry.
• Excellent problem-solving and critical-thinking skills.
• Strong verbal and written communication skills.
• Professional and customer-focused phone presence.
• Ability to handle difficult conversations with composure.

Aufgaben

• Answer and manage high-volume inbound and outbound calls.
• Identify the caller's needs and provide accurate information and solutions.
• Document all call interactions in internal systems.
• Research and resolve complex inquiries using available resources.
• Maintain confidentiality of sensitive information.
• De-escalate challenging calls and ensure resolution.
• Meet performance metrics for call handling and accuracy.

Kenntnisse

Customer service

Call center

Typing 60 wpm

Multitasking

Remote work

Communication skills

Ausbildung

High School Diploma

Jobbeschreibung

Position: Call Center Agent

Location: Honolulu, HI (Remote after 4 weeks of training)

Pay: $17– $20/hour

Experience:

1. 1 year of customer service experience is required.
2. 1 year of experience in a high-volume call center environment is preferred.

Education: High School Diploma required.

Type: Full-time; Contract

Schedule: Monday - Friday; 7:30am to 4:30pm

Staffing Solutions of Hawaii is seeking a Call Center Agent to join a growing and dynamic team!

Job Description

1. Answer and manage high-volume inbound and outbound calls.
2. Identify the caller's needs and provide accurate information and solutions.
3. Document all call interactions in internal systems.
4. Research and resolve complex inquiries using available resources.
5. Maintain confidentiality of sensitive information.
6. De-escalate challenging calls and ensure resolution.
7. Meet performance metrics for call handling and accuracy.

Position Requirements

1. Typing speed of at least 60 words per minute with accuracy.
2. Strong ability to multitask and manage time effectively.
3. Ability to work independently in a remote environment.
4. Strong attention to detail in documentation and data entry.
5. Excellent problem-solving and critical-thinking skills.
6. Strong verbal and written communication skills.
7. Professional and customer-focused phone presence.
8. Ability to handle difficult conversations with composure.

Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affi…