Call Center Representative

Tempagencies Tucsonaz; Honolulu (HI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Medical/Dental/Vision/Prescription

Pay Cards, Direct Deposit

Job summary

Remedy Staffing is seeking Call Center Representatives in Honolulu to join a dynamic, high-volume service team. You will be the first point of contact for clients, delivering responsive and empathetic support across inquiries.

The ideal candidate has solid communication skills, the ability to navigate multiple systems, and a commitment to positive customer experiences, even under pressure. Monday–Friday schedule, with potential overtime.

Qualifications

• High school diploma or equivalent required.
• 1 year call center experience and/or technical rating experience training in personal multi-lines preferred.
• Strong verbal and written communication skills.
• Strong interpersonal skills, ability to communicate effectively with others, and commitment to being “always here to help.”
• Excellent listening, analytical and problem-solving skills.
• Ability to multitask across systems and maintain attention to detail.
• Availability for overtime and occasional Saturdays, as needed.

Responsibilities

• Respond to inbound customer calls with professionalism, addressing a range of questions or concerns.
• Assist with account or service inquiries, system navigation, and online access issues.
• Provide service directly or refer calls to the appropriate resource.
• Document customer interactions accurately and escalate complex issues, as needed.
• Support transitions or updates to internal systems, platforms, or procedures.
• Maintain service quality by following established policies, workflows, and service level expectations.

Skills

Call center experience

Strong communication

Multitasking

Problem-solving

Education

High school diploma

Job description

Position: Full-time, Call Center Representative
Location: Honolulu
Schedule: Monday through Friday from 8:00 am to 5:00 pm
Pay: $17.00 – $21.00 per hour (depends on experience)

Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify.)
• Free Online Skill Classes, EAP, Discounts & many more

We are looking for customer-focused Call Center Representatives to join a dynamic team in a high-volume service environment. In this role, you will be the first point of contact for clients, providing responsive, accurate, and empathetic support across a variety of inquiries. The ideal candidate is a strong communicator, comfortable navigating multiple systems, and committed to delivering a positive customer experience—even under pressure.

Job Duties:

• Respond to inbound customer calls with professionalism, addressing a range of questions or concerns
• Assist with account or service inquiries, system navigation, and online access issues
• Provide service directly or refer calls to the appropriate resource.
• Document customer interactions accurately and **escalate** complex issues, as needed
• Support transitions or updates to internal systems, platforms, or procedures
• Maintain service quality by following established policies, workflows, and service level expectations

#RemedyHIjobs

Job Requirements:

• High school diploma or equivalent required
• 1 year call center experience and/or technical rating experience training in personal multi-lines preferred.
• Strong verbal and written communication skills
• Strong interpersonal skills, ability to communicate effectively with others, and able to share in the Company’s commitment to being “always here to help”
• Excellent listening, analytical and problem-solving skills.
• Ability to multitask across systems and maintain attention to detail
• Availability for overtime and occasional Saturdays, as needed

Equal Opportunity Employer