Call Center Agents

Bishop & Company, Inc.; Honolulu (HI); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Parking: provided

Health insurance

Job summary

Bishop & Company is seeking Call Center Agents to support the Department of Commerce and Consumer Affairs (DCCA) group in Hawaii. You will assist callers seeking information, answer questions, resolve concerns, and ensure professional, caring interactions.

This is a temporary-hire role with remote work flexibility and in-office onboarding during orientation. Responsibilities include handling calls, researching issues, logging inquiries, and ensuring privacy.

Qualifications

• High School Diploma or equivalent required.
• Prior call center or customer service experience strongly desired.
• Excellent verbal communication and listening skills.
• Ability to multitask, research, and resolve issues efficiently.
• Strong organizational skills and commitment to confidentiality.
• Proficiency with computers, databases, and office software.

Responsibilities

• Handle inbound and outbound calls, providing clear and accurate information.
• Listen attentively to customer needs and resolve concerns with empathy and efficiency.
• Record all inquiries in the internal database while managing private information with confidentiality.
• Research and respond to issues using both internal and external resources.
• Provide time-sensitive responses, ensure proper referrals, and commit to first-call resolution.
• De-escalate challenging calls with professionalism and courtesy.
• Meet and maintain KPIs including call quality, timeliness, and adherence to policies.

Skills

Verbal communication

Multitasking/research

Privacy/confidentiality

Computer literacy

Education

High School Diploma or equivalent

Job description

Call Center Agents Overview

Bishop & Company is seeking Call Center Agents to support the Department of Commerce and Consumer Affairs (DCCA) group. In this role, you will assist callers seeking information or support from the State of Hawaii DCCA, responding to questions, resolving concerns, and ensuring every interaction reflects professionalism and care.

Key Responsibilities

• Handle inbound and outbound calls, providing clear and accurate information.
• Listen attentively to customer needs and resolve concerns with empathy and efficiency.
• Record all inquiries in the internal database while managing private information with confidentiality.
• Research and respond to issues using both internal and external resources.
• Provide time-sensitive responses, ensure proper referrals, and commit to first-call resolution.
• De-escalate challenging calls with professionalism and courtesy.
• Meet and maintain Key Performance Indicators (KPIs) including call quality, timeliness, and adherence to policies.

Qualifications & Requirements

• High School Diploma or equivalent required; additional education preferred.
• Prior call center or customer service experience strongly desired.
• Excellent verbal communication and listening skills.
• Ability to multitask, research, and resolve issues efficiently.
• Strong organizational skills and commitment to confidentiality.
• Proficiency with computers, databases, and office software.
• Reliable internet connection for remote work.

Additional Information

• Job Type: Temporary-Hire opportunity
• Location: First month of orientation and training will be in-office. This is primarily a work-from-home position, but in-office attendance will be required for supervisor meetings, scheduled staff trainings, or as needed if performance KPIs are not met.
• Parking: provided
• Hours: Monday - Friday, 7:30 a.m. - 4:30 p.m.
• Pay: $17/hr
• No relocation, In-state applicants only. Must be available to interview immediately.

Benefits

Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!