Consumer Goods Cloud Readiness Architect

Salesforce, Inc.; Texas; On-site; USD 150,000 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking a Readiness Architect within the Cloud Success Readiness team to ensure scalable customer success across Industries Cloud.

You will partner with Technology & Product and Customer Success to map product capabilities to customer use cases and drive strategic initiatives. The role emphasizes product feedback, stakeholder enablement, and adoption strategies, with heavy collaboration across Success Architects, Guides, Support Engineers, and account stakeholders.

Qualifications

• 9+ years in Customer Success or Product Management in SaaS.
• Hands-on experience with Salesforce products and product capabilities.
• Experience collaborating with SMEs and cross-functional teams to deliver strategic initiatives.

Responsibilities

• Maintain deep technical, functional, and domain understanding of the Industries Cloud portfolio.
• Develop expertise for new product introductions, migrations, and retirements.
• Document product feedback and surface enhancements to Product Leadership.

Skills

Executive Communication

Prioritization Agility

Drive for Results

Critical & Strategic Thinking

Subject Matter Expertise

Content & Training Development

Cross-Functional Alignment

Salesforce Experience

Tools

Salesforce

Job description

Salesforce, Inc. is seeking a Readiness Architect within the Cloud Success Readiness team to ensure scalable customer success across Industries Cloud.

You will partner with Technology & Product and Customer Success to map product capabilities to customer use cases and drive strategic initiatives. The role emphasizes product feedback, stakeholder enablement, and adoption strategies, with heavy collaboration across Success Architects, Guides, Support Engineers, and account stakeholders.