Cloud Readiness Architect, Consumer Goods Cloud

Salesforce, Inc.; New Jersey; On-site; USD 150,000 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking a Readiness Architect for the Cloud Success Readiness team to own deep product understanding, advise on adoption and success, and align with T&P and CSG for customer outcomes.

The role requires collaborating with Success Architects, Guides, Support Engineers, and account stakeholders to scale product knowledge and drive strategic initiatives across the lifecycle.

Qualifications

• 9+ years experience in Customer Success or Product Management in the SaaS industry.
• Hands-on experience working with Salesforce products, including deep understanding of current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus.
• Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.
• Has held positions requiring interaction with both technical and non-technical stakeholders across different functions. Understands and can translate customer use cases to technical and functional requirements.
• Has developed enablement materials and delivered training to functional and technical audiences
• Enablement, consulting or Salesforce product experience a plus.

Responsibilities

• Maintain a deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and all in-market and new products.
• Act as an early adopter, developing expertise for all new product introductions, feature releases, large-scale migrations, or product retirements.
• Practice continuous learning through first-hand product experimentation and participation in Product-driven betas and pilots.
• Establish and own relationships with Product Management Leaders and key subject matter experts, strengthening the strategic partnership with T&P.
• Engage T&P and CSG stakeholders in the development of product feedback and roadmaps.
• Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input.
• Develop product requirements and deliver them to Product Leadership for roadmap consideration.
• Document best practices and learnings from product interactions to deliver readiness for scale.
• Deliver this knowledge capital and architectural guidance to Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders.
• Collaborate with your Cloud Success team to create a holistic strategic approach that supports the overall product strategy and customer success.
• Provide product expertise to support the creation and rollout of strategies aimed at improving the product adoption score.
• Actively participate in efforts to improve overall customer health for the product.
• Work with other Readiness Success Architects across Cloud Success to share best practices and continuously improve the team's operating model

Skills

Executive Communication

Prioritization Agility

Drive for Results

Critical & Strategic Thinking

Subject Matter Expertise

Content & Training Development

Cross-Functional Alignment

Job description

Salesforce, Inc. is seeking a Readiness Architect for the Cloud Success Readiness team to own deep product understanding, advise on adoption and success, and align with T&P and CSG for customer outcomes.

The role requires collaborating with Success Architects, Guides, Support Engineers, and account stakeholders to scale product knowledge and drive strategic initiatives across the lifecycle.