Financial Center Leader: Elevate Client Experience

Bank of America; Dalton (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee daily operations, drive customer experience, and lead a team to meet performance goals across a local market. The role emphasizes operational excellence, staff coaching, and adherence to policy while delivering superior financial services.

The ideal candidate is a motivated self-starter with strong leadership, problem-solving, and relationship-building skills, capable of aligning with bank standards and regulatory requirements.

Qualifications

• Experience in financial services recommended.
• Ability to lead a financial center team and manage client experience.
• Willingness to work weekends and extended hours as needed.
• Familiarity with regulatory requirements and bank policies.

Responsibilities

• Manages client traffic, routing clients and fostering retention.
• Oversees day-to-day operations and coaching of staff.
• Drives a world-class client experience.
• Leads market-level initiatives from leadership.
• Ensures execution of business strategy and priorities.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to oversee daily operations, drive customer experience, and lead a team to meet performance goals across a local market. The role emphasizes operational excellence, staff coaching, and adherence to policy while delivering superior financial services.

The ideal candidate is a motivated self-starter with strong leadership, problem-solving, and relationship-building skills, capable of aligning with bank standards and regulatory requirements.