Financial Center Growth & Client Experience Lead

Bank of America; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America in the United States is seeking a Financial Center Manager to oversee daily operations, ensure policy adherence, and drive performance across teller and service lines. You will lead, coach, and develop teammates, manage market initiatives, and focus on client experience while aligning with legal and regulatory requirements.

Join a team that values inclusion, accountability, and a culture of care, with opportunities for career growth and impact across communities.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively, builds relationships, and delivers client-centered outcomes.
• Strong communication, problem-solving, and ability to adapt to new information and protocols.
• Ability to follow established processes, manage complexity, and operate in a fast-paced environment.

Responsibilities

• Manages client traffic, engaging and routing clients while fostering retention.
• Leads business results through formal routines and coaching.
• Creates a world-class client experience environment.
• Drives market-level initiatives set by market leaders.
• Drives operational excellence by engaging employees in strategy.
• Manages priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a Financial Center Manager to oversee daily operations, ensure policy adherence, and drive performance across teller and service lines. You will lead, coach, and develop teammates, manage market initiatives, and focus on client experience while aligning with legal and regulatory requirements.

Join a team that values inclusion, accountability, and a culture of care, with opportunities for career growth and impact across communities.