Consumer Banking Market Leader & Client Experience

Bank of America; Murray (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking a senior team leader to manage Financial Center Managers and Relationship Managers, driving local client experience and operational excellence. You will deepen relationships, coordinate cross-functional strategies, and ensure performance against goals while upholding risk and compliance standards.

The role requires a strong track record in sales, banking operations, and people leadership, with the ability to work extended hours and travel as needed.

Qualifications

• 5+ years of demonstrated experience with sales/bank operations and leading a team
• Confident in identifying solutions for clients based on their needs and can resolve problems independently
• Ability to learn and adapt to new information and technology platforms
• Strong communication and relationship-building skills

Responsibilities

• Champions organizational vision and values executing consistently to drive business results
• Communicates and influences and leads through change
• Manages time and priorities to create biggest impact and reduce variability
• Manages risk and mitigates escalations and identifies resolutions
• Drives the client experience and demonstrates professionalism in stakeholder interactions

Skills

Leadership

Coaching

Sales experience

Client relationship management

Strategic thinking

Communication skills

Team leadership

Time management

Problem solving

Adaptability

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Bank of America is seeking a senior team leader to manage Financial Center Managers and Relationship Managers, driving local client experience and operational excellence. You will deepen relationships, coordinate cross-functional strategies, and ensure performance against goals while upholding risk and compliance standards.

The role requires a strong track record in sales, banking operations, and people leadership, with the ability to work extended hours and travel as needed.