Market Financial Center Leader — Ops & Client Experience

Bank of America; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America seeks a market-level leader to support designated financial centers across markets. You will drive client-centric operations, coach teams, and ensure strong financial performance while maintaining risk controls.

The role requires leadership experience, collaboration across locations, and willingness to work weekends and travel within the market. In-office culture with flexibility based on role needs.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training, or motivating a team.
• Proven ability to influence and collaborate across departments to achieve goals.
• Strong customer service skills and problem-solving abilities.
• Strong financial acumen including interpreting financial reports to drive profitability.
• Proven capacity to balance risk and business objectives.
• Excellent communication and interpersonal skills; ability to engage others.

Responsibilities

• Back up a financial center leader within a market and manage client traffic.
• Foster a world-class client experience and drive client retention.
• Lead market-level initiatives and drive operational excellence.
• Coach and develop team members through coaching and feedback.

Skills

Leadership

Customer Service

Operations Management

Financial Acumen

Risk Management

Communication

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Office

Job description

Bank of America seeks a market-level leader to support designated financial centers across markets. You will drive client-centric operations, coach teams, and ensure strong financial performance while maintaining risk controls.

The role requires leadership experience, collaboration across locations, and willingness to work weekends and travel within the market. In-office culture with flexibility based on role needs.