Market Banking Leader: Client Experience & Team Growth

ghr; Murray (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking a Senior Manager to lead a team of Financial Center Managers and Relationship Managers in the United States. The role focuses on driving local client experience strategies, deepening relationships, and ensuring operational excellence at market and center levels.

You will partner across the organization to achieve results. The position requires strong leadership, strategic thinking, and the ability to manage risk, with flexibility for extended hours and travel.

Qualifications

• 5+ years of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team; in lieu of this requirement, has successfully completed the Bank of America Academy-led Market Leadership Development Program
• Bachelor’s Degree in related field (desired)
• Experience in financial services and knowledge of financial services industry, products and solutions (desired)
• Experience in mortgage, retail and/or hospitality (desired)
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded (desired)
• Bilingual skills (desired)

Responsibilities

• Champions organizational vision and values executing consistently to drive business results
• Communicates and influences and leads through change
• Manages time and priorities to create biggest impact and reduce variability
• Manages risk and mitigates escalations and identifies resolutions
• Manages strategic partnerships across the organization
• Drives the client experience
• Demonstrates professionalism, confidence, and respect in interactions with internal and external stakeholders to ultimately gain credibility and trust
• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work
• Travel required: Will vary depending on geography

Skills

Team Leadership

Client Relationship

Communication

Strategic Planning

Time Management

Problem Solving

Coaching

Financial Acumen

Risk Assessment

Negotiation

Data Driven

Process Improvement

Recruiting

Performance Management

Education

Bachelor’s Degree

High School Diploma / GED

Job description

Bank of America is seeking a Senior Manager to lead a team of Financial Center Managers and Relationship Managers in the United States. The role focuses on driving local client experience strategies, deepening relationships, and ensuring operational excellence at market and center levels.

You will partner across the organization to achieve results. The position requires strong leadership, strategic thinking, and the ability to manage risk, with flexibility for extended hours and travel.