Financial Center Leader: Client Experience & Ops

Bank of America; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Bank of America seeks a Financial Center Manager to lead a branch team, drive client experiences, and ensure operational excellence across teller and service functions.

You will coach staff, monitor performance, and implement market initiatives while ensuring compliance with laws and bank policies. This role delivers a world-class experience for clients and supports the continued growth of the financial center.

Qualifications

• Minimum education is a high school diploma or equivalent.
• Experience in financial services is preferred.
• Bilingual skills are a plus.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Risk Management

Sales Performance

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America seeks a Financial Center Manager to lead a branch team, drive client experiences, and ensure operational excellence across teller and service functions.

You will coach staff, monitor performance, and implement market initiatives while ensuring compliance with laws and bank policies. This role delivers a world-class experience for clients and supports the continued growth of the financial center.