Confirmation Specialist

Renewal by Andersen | Esler Companies; Marlborough (MA); On-site; USD 34,000 - 52,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to support our window and door replacement business. You will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate schedules for sales and installation teams.

You will use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes, while working in a performance-driven, people-focused culture with hands-on

Qualifications

• Experience in customer service or scheduling preferred.
• Strong communication and listening skills.
• Detail-oriented with accuracy in data entry and record-keeping.

Responsibilities

• Handle inbound and outbound calls to confirm customer appointments.
• Verify appointment details and ensure accurate schedules for sales and installation teams.
• Update records in CRM and scheduling tools; resolve basic customer questions.
• Assist in optimizing daily routes and coordinating with operations.

Skills

CRM software

Scheduling tools

Customer service

Attention to detail

Tools

CRM system

Scheduling software

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.