Confirmation Specialist

Renewal by Andersen | Esler Companies; Webster (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to support our growing window and door replacement business. You will manage calls to confirm appointments, verify details, and ensure accurate schedules for sales and installation teams.

Using CRM and scheduling tools, you will update records, answer basic customer questions, and help optimize daily routes. Training is provided with clear performance expectations and opportunities to grow within

Qualifications

• Experience with inbound/outbound calls and scheduling.
• Ability to verify customer details and resolve basic questions.
• Willingness to learn and grow within operations or customer service.

Responsibilities

• Manage inbound and outbound calls to confirm appointments.
• Verify details and update schedules for sales and installation teams.
• Use CRM and scheduling tools to update records and routes.

Skills

CRM experience

Verbal communication

Tools

CRM software

Scheduling tools

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.