Confirmation Specialist

Renewal by Andersen | Esler Companies; Millbury (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams.

You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes.

Qualifications

• Manage inbound and outbound calls to confirm customer appointments.
• Verify appointment details and ensure accurate scheduling for teams.
• Update CRM and scheduling tools with customer data.
• Assist in optimizing daily routes and respond to basic inquiries.

Responsibilities

• Confirm customer appointments by phone and email.
• Verify appointment details and ensure accurate scheduling for teams.
• Update CRM and scheduling tools with customer data.
• Assist in optimizing daily routes and respond to basic inquiries.

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.