Concierge Supervisor — Premier Workplace Experience Lead

SPS North America, Inc; Minneapolis (MN); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Career growth

Learning & development

Paid time off

Bonuses

Benefits package

Job summary

SPS North America, Inc is seeking a Concierge Supervisor to lead four Concierge Associates and deliver a five-star workplace experience at our Minneapolis office. The role oversees front-of-house operations, events, facilities coordination, and vendor relations to ensure seamless daily operations.

The ideal candidate brings hospitality or corporate operations background, strong leadership, and a passion for exceptional employee experiences.

Qualifications

• Bachelor’s degree preferred, or equivalent professional experience.
• 3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
• Previous supervisory or team leadership experience required.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with workplace ticketing or room reservation software preferred.

Responsibilities

• Lead, coach, and schedule four Concierge Associates; set service standards and manage daily operations.
• Oversee front-of-house operations, support executive visits and VIP engagements, and enhance employee experience.
• Plan and execute corporate events and meetings; manage master calendar, logistics, catering, AV and on-site support.
• Oversee conference room readiness, layouts, and daily inspections; coordinate with IT for AV needs.
• Coordinate catering orders, vendor logistics, and pantry operations to maintain a welcoming workplace.

Skills

Customer service

Leadership

Hospitality

Event planning

Facilities coordination

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Workplace ticketing software

Job description

SPS North America, Inc is seeking a Concierge Supervisor to lead four Concierge Associates and deliver a five-star workplace experience at our Minneapolis office. The role oversees front-of-house operations, events, facilities coordination, and vendor relations to ensure seamless daily operations.

The ideal candidate brings hospitality or corporate operations background, strong leadership, and a passion for exceptional employee experiences.