Workplace Experience Supervisor

SPS North America; Minneapolis (MN); On-site; USD 60,000 - 85,000; Full time

Job summary

SPS North America is seeking a Supervisor, Workplace Experience to lead a team of four Concierge Associates in our Minneapolis office. You will oversee daily concierge operations, maintain presentation standards, and serve as the front-line ambassador for employees, clients, visitors, and partners.

You will plan and execute meetings and events, coordinate conference room setups, catering, AV, and ensure a welcoming, professional workplace.

Qualifications

• Leadership experience managing a small team in a hospitality or facilities setting.
• Strong customer service and event coordination skills.
• Experience with meeting room operations and catering logistics.
• Ability to coordinate with vendors, clients, and internal stakeholders.

Responsibilities

• Lead a team of four Concierge Associates and coach performance.
• Oversee daily front-of-house operations and hospitality standards.
• Plan, coordinate, and execute meetings and corporate events.
• Manage conference room readiness and AV support coordination.
• Coordinate catering, pantry services, and hospitality spaces.
• Conduct routine facility inspections and ensure safety and cleanliness.

Job description

The Supervisor, Workplace Experience is responsible for leading a team of four Concierge Associates in delivering an elevated workplace hospitality experience within a corporate office environment. This role oversees daily concierge operations, workplace presentation standards, meeting and event execution, conference room operations, inventory management, and facilities coordination. The Supervisor serves as a key point of contact for employees, clients, visitors, vendors, and business partners, ensuring a seamless, professional, and client-focused workplace experience.

Key Responsibilities

Leadership & Team Management

• Supervise, coach, and develop a team of four Concierge Associates.
• Establish and maintain high standards for customer service, hospitality, and workplace operations.
• Conduct team meetings, training sessions, and performance discussions.
• Ensure appropriate staffing coverage and service support across all workplace functions.
• Serve as the escalation point for service-related issues and concerns.

Concierge & Workplace Hospitality

• Oversee daily concierge operations and front-of-house services.
• Deliver an exceptional experience for employees, clients, and visitors.
• Support executive visits, VIP meetings, and client engagements.
• Maintain a professional, welcoming, and client-ready workplace environment.
• Identify opportunities to enhance workplace hospitality and employee experience.

Event & Meeting Management

• Plan, coordinate, and execute meetings, corporate events, employee engagement activities, and client functions.
• Lead weekly event planning meetings with stakeholders and support teams.
• Maintain and manage the office event calendar and event tracking tools.
• Communicate event requirements, timelines, and updates to meeting hosts and stakeholders.
• Coordinate event logistics, including room setup, catering, audiovisual support, signage, and special requests.
• Provide on-site event support to ensure successful execution and a positive attendee experience.

Conference Room Operations

• Oversee meeting room readiness and presentation standards.
• Coordinate setup and reconfiguration of conference rooms and multipurpose spaces, including boardroom, classroom, theater, and collaborative layouts.
• Conduct room inspections to ensure spaces are fully prepared prior to meetings and events.
• Partner with technology teams to address audiovisual and room functionality needs.

Catering & Hospitality Programs

• Coordinate catering services for meetings, events, executive functions, and client engagements.
• Manage catering orders, vendor communication, setup, refresh services, and breakdown activities.
• Ensure food and beverage presentations meet hospitality and service standards.
• Oversee pantry operations and maintain hospitality spaces in an organized, fully stocked condition.

Facility Inspections & Coordination

• Conduct routine floor walks and workplace audits to ensure cleanliness, safety, functionality, and presentation standards are maintained.
• Inspect conference rooms, pantries, reception areas, common spaces, and storage areas.