Workplace Experience Lead (Concierge & Events)

SPS; Minneapolis (MN); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Comprehensive Benefits

Job summary

SPS is seeking a Concierge Supervisor to lead a four-person Concierge team in delivering a five-star workplace experience at our Minneapolis office. You will oversee front-of-house hospitality, events, and facilities coordination, serving as the primary contact for employees, executives, clients, and vendors.

You will drive events, maintain room readiness, coordinate catering and pantry services, and partner with facilities to uphold presentation and safety standards.

Qualifications

• Bachelor’s degree preferred, or equivalent professional experience.
• 3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
• Previous supervisory or team leadership experience required.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with workplace ticketing or room reservation software preferred.
• Dependable, punctual, and highly professional.

Responsibilities

• Supervise, coach, and schedule four Concierge Associates; set service standards and manage daily operations.
• Oversee daily concierge operations, support executive visits and VIP engagements, and enhance employee experience.
• Plan and execute corporate events, client functions, and internal activities; manage master calendar and end-to-end logistics.
• Oversee meeting room readiness, layout reconfigurations, and daily inspections; coordinate with IT on AV needs.
• Coordinate catering orders, vendor logistics, and pantry setups; maintain welcoming break spaces.
• Perform floor walks to enforce presentation and safety standards; coordinate with facilities and vendors to resolve tickets.
• Manage stock levels and reordering for office supplies, pantry products, and event materials; track metrics.

Skills

Team Leadership

Front-of-House

Events Planning

Facilities Coordination

Inventory Management

Hospitality Mindset

Executive Presence

Customer Service

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Workplace Booking Software

Job description

SPS is seeking a Concierge Supervisor to lead a four-person Concierge team in delivering a five-star workplace experience at our Minneapolis office. You will oversee front-of-house hospitality, events, and facilities coordination, serving as the primary contact for employees, executives, clients, and vendors.

You will drive events, maintain room readiness, coordinate catering and pantry services, and partner with facilities to uphold presentation and safety standards.