Senior Concierge & Workplace Experience Lead

SPS North America; Minneapolis (MN); In loco; USD 36.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career Growth

Learning & Development

Paid Time Off

Bonuses

Employee Benefits

Descrizione del lavoro

SPS North America in Minneapolis is seeking a Concierge Supervisor to lead a four-person Concierge team and deliver a five-star workplace experience across our corporate office. You will serve as the primary contact for employees, executives, clients, and vendors, coordinating front-of-house operations, events, and facilities.

The role emphasizes hospitality, leadership, event planning, and a commitment to presentation standards.

Competenze

• Bachelor’s degree preferred or equivalent professional experience.
• 3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
• Previous supervisory or team leadership experience required.
• Proficiency with Microsoft Office Suite; experience with workplace ticketing or room reservation software preferred.

Mansioni

• Supervise, coach, and schedule four Concierge Associates; set best-in-class service standards and manage daily operations.
• Oversee daily concierge operations; support executive visits and VIP engagements and enhance employee experience.
• Plan and execute corporate events, client functions, and internal activities; manage master calendar and end-to-end logistics including setup, catering, AV, and on-site support.
• Oversee meeting room readiness, layouts, and daily inspections; partner with IT on AV needs.
• Coordinate catering orders, vendor logistics, and setups; oversee pantry operations to maintain welcoming break spaces.
• Perform floor walks to enforce presentation and safety standards; coordinate with facilities and vendors to resolve maintenance tickets.
• Manage stock levels and reordering for office supplies and event materials; track operational metrics and event logs.

Conoscenze

Customer service

Leadership

Organizational skills

Problem solving

Formazione

Bachelor’s degree preferred

Strumenti

Microsoft Office

Ticketing software

Descrizione del lavoro

SPS North America in Minneapolis is seeking a Concierge Supervisor to lead a four-person Concierge team and deliver a five-star workplace experience across our corporate office. You will serve as the primary contact for employees, executives, clients, and vendors, coordinating front-of-house operations, events, and facilities.

The role emphasizes hospitality, leadership, event planning, and a commitment to presentation standards.