Concierge Front Desk | Building Security & Guest Services

FirstService Residential; Philadelphia (Philadelphia County); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Full benefits

Medical plans

Dental

Vision

401k with match

Paid holidays

Job summary

FirstService Residential is seeking Concierge/Front Desk Staff in Center City Philadelphia. You will welcome residents, check guests and service providers, monitor access control and security systems, respond to emergencies, and maintain logs and forms.

The role supports general concierge services and clerical work using Word and Excel, with full-time and part-time opportunities across multiple vacancies.

Qualifications

• Ability to manage multiple priorities.
• Demonstrates excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred.
• Good written and verbal communication skills.

Responsibilities

• Provides exceptional customer service.
• Meets and greets residents, checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services, perform administrative clerical tasks, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes
• Monitors and controls access to the building
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
• Provides general concierge services as well as administrative clerical work when needed
• Helps maintain a safe and secure environment throughout the building/property(s)
• Walks the building premises as directed for monitoring purposes
• Have the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Skills

Customer service

Communication

Time management

Outlook

Word

Excel

Multitasking

Access control

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

FirstService Residential is seeking Concierge/Front Desk Staff in Center City Philadelphia. You will welcome residents, check guests and service providers, monitor access control and security systems, respond to emergencies, and maintain logs and forms.

The role supports general concierge services and clerical work using Word and Excel, with full-time and part-time opportunities across multiple vacancies.