Concierge Front Desk Specialist | Guest & Access Control

FirstService Residential; Atlantic City (NJ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

401k with company match

Paid holidays

Job summary

FirstService Residential in Atlantic City, NJ is seeking a Front Desk Associate to deliver exceptional resident services and build a safe, welcoming environment. You will greet residents and visitors, verify access, monitor security systems, and perform clerical tasks using Word and Excel.

This full-time role requires weekend and holiday availability, strong communication, and the ability to manage priorities while maintaining logs and reports.

Qualifications

• Weekend and holiday availability required.
• Ability to walk building premises for monitoring purposes.
• Experience with security access control systems is preferred.

Responsibilities

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services and performs administrative clerical, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes
• Monitors and controls access to the building
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary Provides general concierge services as well as administrative clerical work when needed
• Helps maintain a safe and secure environment throughout the building/property(s)
• Walks the building premises as directed for monitoring purposes
• Have the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Skills

Customer service

Time management

Microsoft Office

Interpersonal skills

Tools

Word/Excel

Job description

FirstService Residential in Atlantic City, NJ is seeking a Front Desk Associate to deliver exceptional resident services and build a safe, welcoming environment. You will greet residents and visitors, verify access, monitor security systems, and perform clerical tasks using Word and Excel.

This full-time role requires weekend and holiday availability, strong communication, and the ability to manage priorities while maintaining logs and reports.