Concierge/Front Desk

FirstService Residential; Philadelphia (Philadelphia County); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Full benefits

Medical plans

Dental

Vision

401k with match

Paid holidays

Job summary

FirstService Residential is seeking Concierge/Front Desk Staff in Center City Philadelphia. You will welcome residents, check guests and service providers, monitor access control and security systems, respond to emergencies, and maintain logs and forms.

The role supports general concierge services and clerical work using Word and Excel, with full-time and part-time opportunities across multiple vacancies.

Qualifications

• Ability to manage multiple priorities.
• Demonstrates excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred.
• Good written and verbal communication skills.

Responsibilities

• Provides exceptional customer service.
• Meets and greets residents, checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services, perform administrative clerical tasks, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes
• Monitors and controls access to the building
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
• Provides general concierge services as well as administrative clerical work when needed
• Helps maintain a safe and secure environment throughout the building/property(s)
• Walks the building premises as directed for monitoring purposes
• Have the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Skills

Customer service

Communication

Time management

Outlook

Word

Excel

Multitasking

Access control

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Description

As a Concierge/Front Desk Staff, you will provide exceptional customer service while creating a welcoming and professional environment for residents, guests, and vendors. Responsibilities include greeting residents, checking guests and service providers in and out, monitoring access control and security systems, responding appropriately to emergency situations, and maintaining accurate daily logs, records, and forms. The Concierge also assists with general concierge services, performs administrative and clerical tasks using Word and Excel, and conducts building walks as directed for monitoring purposes.

This posting is for candidates interested in being considered for multiple Concierge opportunities throughout Center City Philadelphia, with both full-time and part-time positions available. Successful candidates may be considered for current and future openings based on business needs and availability.

Your Responsibilities:

• Provides exceptional customer service.
• Meets and greets residents, checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services, perform administrative clerical tasks, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes
• Monitors and controls access to the building
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
• Provides general concierge services as well as administrative clerical work when needed
• Helps maintain a safe and secure environment throughout the building/property(s)
• Walks the building premises as directed for monitoring purposes
• Have the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Skills & Qualifications:

• Ability to manage multiple priorities
• Demonstrates excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred
• Good written and verbal communication skills
• Strong customer service and interpersonal skills required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Ability to lift 30 – 50 lbs
• Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary
• Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
• Must have the ability to detect auditory and/or visual emergency alarms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.

What We Offer:

Full‑time associates will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$17-$21 perhour

Disclaimer Statement:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.