Front Desk & Concierge Associate | Security

FirstService Residential; Ocean City (NJ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision care

Time off benefits

Paid holidays

401k with company match

Job summary

FirstService Residential is seeking a Front Desk Associate to provide exceptional customer service and assist with concierge tasks at the residential building. You will meet and greet residents, check guests in/out, and monitor security systems.

The role requires handling daily logs, clerical work, and maintaining a safe environment. Weekend and holiday availability is required, with opportunities for comprehensive benefits and a 401k.

Qualifications

• Excellent customer service, communication and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities.

Responsibilities

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services and performs administrative clerical, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes.
• Monitors and controls access to the building.
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary.
• Helps maintain a safe and secure environment throughout the building/property(s).
• May be assigned other duties by supervisor.

Skills

Customer service

Multitasking

Communication skills

Time management

Interpersonal skills

Tools

Microsoft Office

Job description

FirstService Residential is seeking a Front Desk Associate to provide exceptional customer service and assist with concierge tasks at the residential building. You will meet and greet residents, check guests in/out, and monitor security systems.

The role requires handling daily logs, clerical work, and maintaining a safe environment. Weekend and holiday availability is required, with opportunities for comprehensive benefits and a 401k.