Concierge Experience Leader & Team Coach

JBG SMITH; Washington (District of Columbia); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Housing discount

Job summary

JBG SMITH in Washington, DC is seeking a Lead Concierge to create exceptional experiences for residents from the moment they arrive at the property. You will lead, train, and coach a concierge team, ensuring top-tier service and quick problem solving.

Responsibilities include welcoming residents, coordinating tours for prospective tenants, connecting residents with premium local services, and staying knowledgeable about the neighborhood to recommend the best coffeeshops and events.

Qualifications

• Experience in customer service-related fields such as hospitality, retail, or restaurants.
• Prior leadership and supervisory experience.
• Strong interpersonal skills and a desire for learning and professional development.
• Strong aptitude for computer systems and software.

Responsibilities

• Building a strong and cohesive concierge team including assisting, training, and coaching new members while providing feedback to improve service.
• Delivering a warm greeting to current and prospective residents to welcome them home.
• Providing information to prospective residents and coordinating tours to assist leasing.
• Connecting residents with high-end services available in the community.
• Developing knowledge of the neighborhood to recommend local coffeeshops, art exhibits and events.
• Maintaining a highly organized front desk for packages, dry-cleaning deliveries and room reservations.
• Participating in community activities and social events to build resident relationships.
• Responding quickly to resident requests and solving problems to drive satisfaction.

Skills

Customer service

Leadership

Interpersonal skills

Computer systems

Job description

JBG SMITH in Washington, DC is seeking a Lead Concierge to create exceptional experiences for residents from the moment they arrive at the property. You will lead, train, and coach a concierge team, ensuring top-tier service and quick problem solving.

Responsibilities include welcoming residents, coordinating tours for prospective tenants, connecting residents with premium local services, and staying knowledgeable about the neighborhood to recommend the best coffeeshops and events.