Concierge Team Lead — Luxury Retail & Guest Experience

JLL; Washington (District of Columbia); Vor Ort; USD 63.000 - 65.000; Vollzeit

Benefits dieser Stelle

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay

Zusammenfassung

JLL is seeking a Hospitality Supervisor to lead our Concierge Team in a premier retail environment in Washington, DC. You will oversee daily operations, ensure exceptional guest service, and build strong relationships with retailers and property management.

Developed leaders thrive here—drive service excellence, mentor staff, and partner across departments to execute engaging property programs while maintaining brand standards and KPIs.

Qualifikationen

• Bachelor's degree or equivalent combination of education and experience.
• Three to five years of progressive experience in hospitality, guest services, or retail management.
• Strong leadership skills with experience managing, training, and scheduling a team.
• Excellent verbal and written communication skills with a diplomatic approach to problem-solving.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
• Deep knowledge of local attractions, dining, cultural institutions, and transit options.
• Ability to stand for extended periods, walk the property, and assist with light event setup.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Aufgaben

• Lead, coach, and motivate the concierge team to deliver best-in-class guest service.
• Manage team scheduling, timecard approvals, and lobby presentation standards.
• Build strong relationships with local community partners, hotels, and attractions.
• Partner with property management to execute marketing events and community programs.
• Maintain deep knowledge of the property and local trends to provide premium recommendations.
• Serve as a key brand advocate for the property and represent the concierge program across departments.
• Drive operational goals and KPIs while ensuring team flexibility during peak times.
• Keep stakeholders informed of property activities, guest feedback, and strategic recommendations.
• Cultivate a supportive environment, as we believe the most effective teams are built when everyone is empowered to thrive.

Kenntnisse

Leadership

Guest services

Team scheduling

Communication

MS Office

Google Workspace

Local knowledge

Flexibility

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Workspace

Jobbeschreibung

JLL is seeking a Hospitality Supervisor to lead our Concierge Team in a premier retail environment in Washington, DC. You will oversee daily operations, ensure exceptional guest service, and build strong relationships with retailers and property management.

Developed leaders thrive here—drive service excellence, mentor staff, and partner across departments to execute engaging property programs while maintaining brand standards and KPIs.