Workplace Experience Lead — Events & Guest Services

CBRE Group, Inc.; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Manager in Washington, DC to supervise the delivery of concierge, reception, meeting & events services and to provide world-class client service at a designated building.

The role focuses on leading a team, coordinating daily activities, maintaining strong client relationships, negotiating with partners, and driving process improvements while ensuring safety and compliance across vendors and events.

Qualifications

• Bachelor's degree preferred with 3-5 years of relevant experience.
• People management and leadership experience preferred.
• Ability to guide the exchange of sensitive information and handle problems.
• Proficiency in Word, Excel, and Outlook.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching; oversee recruitment and hiring.
• Coordinate and manage daily team activities; set schedules, assign tasks, cross-train staff, and track deadlines.
• Build and maintain trusted client relationships; negotiate with clients and partners to resolve conflicts.
• Ensure efficient and consistent support from the team; suggest process improvements and develop strategic solutions.
• Identify training needs for Workplace Experience teams and ensure safety standards are followed.
• Develop vendor partnerships; manage contract service negotiations and verify insurance documentation.
• Oversee third-party vendor programs (food delivery, events, transportation, mail); ensure invoices are billed accurately.

Skills

People management

Leadership

Client relationship management

Negotiation

Coaching

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking a Workplace Experience Manager in Washington, DC to supervise the delivery of concierge, reception, meeting & events services and to provide world-class client service at a designated building.

The role focuses on leading a team, coordinating daily activities, maintaining strong client relationships, negotiating with partners, and driving process improvements while ensuring safety and compliance across vendors and events.