Lease & Community Experience Specialist

JBG SMITH; Washington (District of Columbia); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus program

Housing discount

Professional development reimbursement

Job summary

JBG SMITH in Washington, DC is seeking a Leasing Consultant to guide prospective residents in selecting apartments and building lasting relationships. You will conduct personalized tours, explain options, and coordinate move-ins with the team to ensure a seamless experience.

Successful candidates bring strong customer service and sales skills, comfort with computer systems, and a passion for delivering exceptional resident experiences. Weekend availability is required.

Qualifications

• Experience in customer service-related fields such as hospitality, retail, or restaurants.
• Outstanding sales skills and a desire for continual learning and professional development.
• Strong aptitude for computer systems and software.
• Core values: Caring, Professionalism, Empowerment, Leadership, Inclusion.

Responsibilities

• Develop in-depth knowledge of the community to recommend the right apartment or retailer.
• Conduct thoughtful, personalized tours to prospective residents to secure new leases.
• Coordinate with residents and the team for a smooth move-in experience.
• Participate in community activities and events to build resident relationships.
• Respond quickly to resident requests to drive satisfaction and retention.

Skills

Customer service

Sales skills

Computer skills

Teamwork

Professional communication

Tools

CRM software

Job description

JBG SMITH in Washington, DC is seeking a Leasing Consultant to guide prospective residents in selecting apartments and building lasting relationships. You will conduct personalized tours, explain options, and coordinate move-ins with the team to ensure a seamless experience.

Successful candidates bring strong customer service and sales skills, comfort with computer systems, and a passion for delivering exceptional resident experiences. Weekend availability is required.